Country Walks Walking Breaks and Holidays
All bookings are made and accepted in accordance with the terms set out herein. Please read carefully as they form part of your contract with us.
Deposit and Balance of Payment We will hold provisional bookings by phone or email, pending receipt within seven days of your Booking Form and deposit (refundable only if the holiday accommodation is unavailable). The deposit is accepted as a first instalment of the charge. On receipt of your deposit, we will send you written confirmation of your booking, normally within 24 hours, and your accommodation will be booked. You will receive an invoice for the balance which is due 8 weeks before your holiday date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out below. Please note that we do not send reminders. Late bookings may be possible, subject to availability of accommodation, but if you book within 8 weeks of departure, the full amount is payable when you book. Two weeks before your departure date all documentation will be sent to your home postal address. If you are travelling from outside the UK, an additional charge of £25 is payable to cover the costs of postage in the case of self-guided materials. Our packs are bulky as they include a wealth of information. Alternatively, the walking pack can be sent to any hotel in the UK at no extra cost to await your arrival.
Currency Fluctuations The price of your holiday is based on the exchange rate prevailing at the time the holiday was costed. We will absorb any change up to 2 per cent; any change in excess of 2 per cent will incur a surcharge.
If you alter or cancel your booking Should you cancel after your booking has been confirmed, you must inform us in writing. Since we will have incurred costs by this stage on your behalf, your deposit will be forfeited. If you cancel within 12 weeks of departure, you will be liable for cancellation charges which take effect from the date of receipt by us of your written communication. Cancellation before 12 weeks of holiday date: deposit only; between 12 weeks and 3 weeks: 50% of the full price; between 3 weeks and 1 week of the holiday date: 80% of the full price is payable by you; 1 week before the holiday date, or failing to attend: 100% is payable. You are strongly advised to take out insurance when you book, whether your holiday is in the UK or Europe, as your insurance may cover the costs of cancellation. If you are booking an overseas holiday with us, appropriate travel insurance is mandatory. If you are obliged to cancel, you may, with reasonable notice, transfer your booking to a third party who satisfies all the conditions required by a person taking that holiday, but you will be required to pay an additional administrative fee of £30 resulting from the transfer.
If we alter or cancel your booking Whilst we make every effort to operate the holiday as advertised we reserve the right to cancel the holiday in the unlikely event that circumstances dictate, but will endeavour to avoid doing so less than 8 weeks before departure. We also reserve the right to cancel any individual booking if it is considered to be in the best interests of our suppliers. In the case of our making cancellations, all money paid to us by you would be fully refunded. We also reserve the right to make changes to routes and itineraries if circumstances dictate.
Liability Whilst every effort will be made to see that all reasonable precautions are taken to ensure your safety, we cannot accept responsibility for loss or damage to personal possessions, property or motor vehicles, or for death, injury or illness as a result of taking part in the holiday. Nor can we accept responsibility for loss or expense due to delays, changes in travel services, strikes, sickness, weather, riots, war, government action or any other cause outside our control. Your statutory rights are not affected.
Financial Security Country Walks complies with current UK Government Regulations regarding the protection of clients’ money.
Health Normal good health and fitness is essential to enjoy a walking holiday. Please let us know if you suffer from any medical condition that it would be important for us to know about. If you have any doubt about the level of your fitness, please discuss this with us before booking.
Passports, Visas and Health It is your own responsibility to check that your passport, visa or health certificate is in order for overseas holidays. We cannot accept responsibility for any delay or expense incurred through irregularities in your documents.
Insurance It is a condition of booking that you take out holiday insurance. The policy details (name of insurance company, policy number, 24-hour emergency contact number) must be sent to us at least one week before your holiday.
Complaints In the unlikely event that you should have a complaint about any aspect of your holiday, your complaint should be taken up immediately with Country Walks. Should it not be possible to resolve your complaint at the time, please write to us with full details within 14 days of the end of the holiday.
The Law The contract made by accepting these booking conditions is subject to English law and jurisdiction.
Acceptance of the above conditions is implied when a booking is made