Terms and Conditions

Booking Terms & Conditions

Country Walks Walking Breaks and Holidays

All bookings are made and accepted in accordance with the terms set out herein. Please read carefully as they form part of your contract with us.

Deposit and Balance of Payment We will hold provisional bookings by phone or email, pending receipt within seven days of your Booking Form and deposit (refundable only if the holiday accommodation is unavailable). The deposit is accepted as a first instalment of the charge. On receipt of your deposit, we will send you written confirmation of your booking, normally within 24 hours, and your accommodation will be booked. You will receive an invoice for the balance which is due 8 weeks before your holiday date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out below. Please note that we do not send reminders. Late bookings may be possible, subject to availability of accommodation, but if you book within 8 weeks of departure, the full amount is payable when you book. Two weeks before your departure date all documentation will be sent to your home postal address. If you are travelling from outside the UK, an additional charge of £25 is payable to cover the costs of postage in the case of self-guided materials. Our packs are bulky as they include a wealth of information. Alternatively, the walking pack can be sent to any hotel in the UK at no extra cost to await your arrival.

Currency Fluctuations The price of your holiday is based on the exchange rate prevailing at the time the holiday was costed. We will absorb any change up to 2 per cent; any change in excess of 2 per cent will incur a surcharge.

If you alter or cancel your booking Should you cancel after your booking has been confirmed, you must inform us in writing. Since we will have incurred costs by this stage on your behalf, your deposit will be forfeited. If you cancel within 12 weeks of departure, you will be liable for cancellation charges which take effect from the date of receipt by us of your written communication. Cancellation before 12 weeks of holiday date: deposit only; between 12 weeks and 3 weeks: 50% of the full price; between 3 weeks and 1 week of the holiday date: 80% of the full price is payable by you; 1 week before the holiday date, or failing to attend: 100% is payable. You are strongly advised to take out insurance when you book, whether your holiday is in the UK or Europe, as your insurance may cover the costs of cancellation. If you are booking an overseas holiday with us, appropriate travel insurance is mandatory. If you are obliged to cancel, you may, with reasonable notice, transfer your booking to a third party who satisfies all the conditions required by a person taking that holiday, but you will be required to pay an additional administrative fee of £30 resulting from the transfer.

If we alter or cancel your booking Whilst we make every effort to operate the holiday as advertised we reserve the right to cancel the holiday in the unlikely event that circumstances dictate, but will endeavour to avoid doing so less than 8 weeks before departure. We also reserve the right to cancel any individual booking if it is considered to be in the best interests of our suppliers. In the case of our making cancellations, all money paid to us by you would be fully refunded. We also reserve the right to make changes to routes and itineraries if circumstances dictate.

Liability Whilst every effort will be made to see that all reasonable precautions are taken to ensure your safety, we cannot accept responsibility for loss or damage to personal possessions, property or motor vehicles, or for death, injury or illness as a result of taking part in the holiday. Nor can we accept responsibility for loss or expense due to delays, changes in travel services, strikes, sickness, weather, riots, war, government action or any other cause outside our control. Your statutory rights are not affected.

Financial Security Country Walks complies with current UK Government Regulations regarding the protection of clients’ money.

Health Normal good health and fitness is essential to enjoy a walking holiday. Please let us know if you suffer from any medical condition that it would be important for us to know about. If you have any doubt about the level of your fitness, please discuss this with us before booking.

Passports, Visas and Health  It is your own responsibility to check that your passport, visa or health certificate is in order for overseas holidays. We cannot accept responsibility for any delay or expense incurred through irregularities in your documents.

Insurance It is a condition of booking that you take out holiday insurance. The policy details (name of insurance company, policy number, 24-hour emergency contact number) must be sent to us at least one week before your holiday.

Complaints In the unlikely event that you should have a complaint about any aspect of your holiday, your complaint should be taken up immediately with Country Walks. Should it not be possible to resolve your complaint at the time, please write to us with full details within 14 days of the end of the holiday.

The Law The contract made by accepting these booking conditions is subject to English law and jurisdiction.

Acceptance of the above conditions is implied when a booking is made

Country Walks Terms and Conditions of Website Use

This page (and the documents it refers to) tells you the terms of use on which you may use our website www.country-walks.com, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

ABOUT US

Country-walks.com is a site operated by Aubrey and June Zaft trading as “Country Walks”. Our address is Flat 24, 1 Ambrosden Avenue, London SW1P 1QQ, UK. and our email address is info@country-walks.com.

OUR SITE

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.
You must comply with the provisions of our Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

RAFFLES

Entry to raffles is available only to persons over the age of 21. Raffle drawings take place at the end of each month. Each Raffle require a minimum of 100 of people to signup in order for a winner to be drawn. If the minimum is not met within the month, the raffle is considered void, all entries are rolled over to the next month, and so on until the minimum is met and the raffle can be drawn. The prize for winning the raffle is stated on the raffle sign up form. We reserve full rights for selecting the winner. Winner specifically acknowledges that winner shall be responsible for the payment of all tax, title fees, license fees, insurance requirements and other charges as may be required under any law, ordinance, statute, regulation or otherwise. The Prize is neither transferable nor exchangeable and cannot be exchanged for money or money’s worth. By entering the Raffle, each entrant unreservedly agrees to these terms and conditions which govern the Raffle and the awarding of the Prize. We reserve the full right to change the Raffle terms and conditions at any time.

VARIATIONS

We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

RELIANCE ON INFORMATION AND LINKS

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

LINKING TO OUR SITE

You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to info@country-walks.com.

UPLOADING MATERIAL TO OUR SITE

When you upload material to our site, or make contact with other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.
Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect any liability which cannot be excluded or limited under applicable law.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.