Terms and Conditions
Terms and Conditions for Holidays and Short Breaks
All bookings are made and accepted in accordance with the terms set out herein. Please read them carefully as they form part of your contract with us.
We will hold provisional bookings by phone or email, pending receipt within seven days of your completed booking form and deposit.
Late bookings may be possible, subject to availability of accommodation and group numbers. If you book within 8 weeks of the commencement date of the holiday, the full amount is payable upon receipt of your completed booking form.
The price of your holiday is based on and payable in UK Pounds Sterling.
Upon receipt of your deposit and completed booking form, your accommodation will be booked. We will then send you written confirmation of your booking along with an advice, showing the balance remaining. Your final invoice will be sent to you in due course, which is payable no later than 8 weeks before the commencement date of your holiday.
The deposit is accepted as a first instalment of the full cost of your holiday and is not refundable. However, in the event that we have to cancel your holiday due to Covid-19 or any other reason beyond our control, your deposit will be returned in full.
Final payments for all holidays will become due and payable no later than 8 weeks prior to the commencement date of your holiday. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges.
Two weeks before the commencement date of your holiday, all documentation, guidance and instructions will be either emailed to you or sent to the address given on your booking form, unless otherwise requested in writing.
We make every effort to operate the holiday as advertised – however, we do reserve the right to cancel your holiday in the event that circumstances outside our control dictate.
We also reserve the right to cancel any individual booking if we consider it to be in the best interests of our suppliers or other participants.
If you need to alter or cancel your booking after it has been confirmed, you must inform us as soon as possible in writing.
If you cancel within the 8-12 week period prior to the commencement date of your holiday, all paid monies minus the deposit amount will be refunded.
If you cancel within the 6-8 week period prior to the commencement date of your holiday, cancellation charges of up to 50% of the full price of the holiday will apply.
If you cancel within the 4-6 week period prior to the commencement date of your holiday, cancellation charges of up to 80% of the full price of the holiday will apply.
If you cancel within the 4 week period prior to the commencement date of your holiday or fail to attend, cancellation charges of up to 100% of the full price of the holiday will apply.
Country Walks complies with current UK Government Regulations regarding the protection of clients’ money.
It is strongly advised that you take out appropriate insurance when you book, as your insurance may cover the costs of any cancellation.
If you are travelling to the UK from other countries, or are not covered by our National Health Service, appropriate travel insurance is mandatory. You are advised to take out this insurance when booking your holiday. We will require full details of your insurance company, effective dates and policy number, at least two weeks prior to the commencement date of your holiday.
Normal good health and fitness is essential to enjoy our walking holidays. If you have a heart condition or suffer from any other medical condition that would be important for us to know about, it is your responsibility to inform us before booking. If you have any doubt whatsoever about the level of your fitness to come on our walk, you should also contact us to discuss.
Whilst every effort will be made to see that all reasonable precautions are taken to ensure your safety, we cannot accept responsibility for loss or damage to personal possessions, property or motor vehicles, or for death, injury or illness as a result of you taking part in the holiday. Nor can we accept responsibility for loss or expense due to delays, changes in travel services, strikes, sickness, weather, riots, war, government action or any other cause outside our control. Your statutory rights are not affected.
Changes to Walks:
We reserve the right to make changes to routes and itineraries where local or other circumstances dictate.
In the unlikely event that you should have a complaint about any aspect of your holiday, your complaint should be taken up immediately with Country Walks. Should it not be possible to resolve your complaint at the time, please write to us with full details within 14 days of the end of the holiday.
Legal: In making the booking, you will be deemed to have accepted our Terms and Conditions as above. The contract made by accepting these Terms and Conditions is subject to English law and jurisdiction.